Privacy Policy

Carver Lloyd, doing business as Daedalus Contracting ("Daedalus Contracting," "we," "us," or "our"), is committed to protecting the privacy and personal information of our clients and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), Canada's Anti-Spam Legislation (CASL), the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other applicable privacy laws.

By using our website at https://daedaluscontracting.com or submitting information through our forms, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us through our estimate request forms and other contact methods, including:

• —Full name
• —Phone number (including mobile number)
• —Email address
• —Job site address or property address
• —City of residence
• —Description of your project and scope of work
• —SMS consent preferences and opt-in status

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• —IP address
• —Browser type and version
• —Device type and operating system
• —Pages visited, time spent on pages, and navigation patterns
• —Referring URL (the page that linked you to our site)
• —The page you submitted a form from (source page URL)
• —Cookies and similar tracking technologies (see Section 9)

1.3 Information We Do Not Collect

We do not collect sensitive personal information such as financial data, credit card numbers, government-issued identification numbers, health information, biometric data, or Social Insurance/Social Security numbers through our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• —To respond to your estimate request and schedule a consultation
• —To contact you by phone, email, or text message regarding your project inquiry
• —To provide project estimates, quotes, and follow-up communications
• —To send service-related text messages such as appointment confirmations, scheduling updates, and project status notifications (with your consent)
• —To send marketing and promotional messages including special offers and service updates (with your express consent)
• —To improve our website and services based on aggregate usage patterns
• —To comply with legal obligations, resolve disputes, and enforce our agreements

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• —Consent — You have given express consent for specific purposes (e.g., SMS messaging, marketing communications)
• —Contractual necessity — Processing is necessary to fulfill your estimate request or provide services you have engaged
• —Legitimate business interest — Processing is necessary for our legitimate business operations, such as improving our website and services
• —Legal obligation — Processing is required to comply with applicable laws and regulations

We only collect personal information that is necessary for the purposes identified above.

4. SMS / Text Messaging Privacy

By providing your mobile phone number and consenting to receive text messages through our estimate request form, you agree to receive automated text messages (including messages sent via autodialer) from Daedalus Contracting at the number provided. These messages may include:

• —Estimate and consultation follow-ups
• —Appointment confirmations and scheduling updates
• —Project status notifications
• —Responses to your inquiries
• —Marketing and promotional messages (with separate express consent)

Message frequency varies based on your project inquiry and interaction with our team. Message and data rates may apply depending on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.

You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at the information provided below.

Your mobile information may be shared with service providers who assist us in delivering messages (such as our CRM platform), solely for the purpose of fulfilling the communications you have consented to.

Consent to receive text messages is not a condition of purchasing any goods or services. For full SMS terms, see Section 5 of our Terms & Conditions.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We do not sell your personal information.

We may share your information with the following categories of service providers who assist us in operating our business:

• —Customer relationship management (CRM) platform — to manage leads and communications
• —Website hosting and analytics providers — to maintain and improve our website
• —SMS and communication service providers — to deliver text messages and emails you have consented to receive
• —Payment processors — to process project payments (when applicable)

These third-party service providers are bound by contractual obligations to protect your personal information and use it only for the purposes for which it was disclosed to them.

We may also disclose your personal information if required by law, court order, or governmental regulation, or if disclosure is necessary to protect the rights, property, or safety of Daedalus Contracting, our clients, or others.

6. Cross-Border Data Transfers

Some of our third-party service providers may store or process data on servers located in the United States or other jurisdictions outside of Canada. While in another jurisdiction, your information may be subject to the laws of that jurisdiction, including laws that may permit access by government authorities.

By submitting your personal information through our website, you consent to this transfer, storage, and processing outside of Canada. We take reasonable steps to ensure that any third-party service providers handling your data maintain appropriate security safeguards.

7. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• —Encrypted data transmission (HTTPS/TLS) for all form submissions
• —Access controls limiting who within our organization can access personal information
• —Secure third-party platforms with their own security certifications
• —Regular review of our data handling practices and security measures

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• —Estimate inquiry data — retained for the duration of the project relationship and a reasonable period thereafter for follow-up and warranty purposes
• —SMS consent records — retained for a minimum of 5 years from the date of consent, as required by carrier and regulatory guidelines
• —Website analytics data — retained in aggregate form for up to 26 months
• —Marketing preferences — retained until you withdraw consent

You may request deletion of your personal information at any time by contacting us using the information provided in Section 14.

9. Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience and collect aggregate usage data. Cookies are small text files stored on your device by your web browser.

We may use cookies for:

• —Essential website functionality (e.g., form state, session management)
• —Aggregate analytics to understand how visitors use our website
• —Remembering your preferences and settings

You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to use certain features of our website. We do not use cookies for cross-site tracking or targeted advertising.

10. Your Rights — Canadian Residents (PIPEDA & BC PIPA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the following rights regarding your personal information:

• —Right to access — You may request a copy of the personal information we hold about you
• —Right to correction — You may request that we correct any inaccurate or incomplete personal information
• —Right to withdrawal of consent — You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual obligations
• —Right to deletion — You may request that we delete your personal information from our systems
• —Right to complain — You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the BC Office of the Information and Privacy Commissioner if you believe your privacy rights have been violated

To exercise any of these rights, contact us using the information in Section 14. We will respond to your request within 30 business days.

11. Your Rights — US Residents

11.1 California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional privacy rights. Regardless of whether we currently meet the CCPA threshold requirements, we voluntarily extend these rights to all California residents:

• —Right to know — You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it
• —Right to delete — You may request that we delete the personal information we have collected about you, subject to certain exceptions
• —Right to correct — You may request that we correct inaccurate personal information
• —Right to opt out of sale or sharing — We do not sell or share your personal information for cross-context behavioral advertising. If this changes, we will provide a "Do Not Sell or Share My Personal Information" mechanism
• —Right to non-discrimination — We will not discriminate against you for exercising any of your privacy rights

To submit a request, contact us using the information in Section 14. We will verify your identity before processing your request and respond within 45 days (which may be extended by an additional 45 days with notice).

11.2 TCPA Rights (All US Residents)

Under the Telephone Consumer Protection Act (TCPA), you have the right to:

• —Revoke your consent to receive automated text messages or calls at any time
• —Not receive marketing calls or texts before 8:00 AM or after 9:00 PM in your local time zone
• —Not be required to provide consent to receive text messages as a condition of purchasing any goods or services

11.3 CAN-SPAM Rights (All US Residents)

Under the CAN-SPAM Act, every commercial email we send will include clear identification of Daedalus Contracting as the sender, our physical mailing address, and a clear and functional unsubscribe mechanism. We will honor opt-out requests within 10 business days.

12. Canada's Anti-Spam Legislation (CASL)

We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (including emails and text messages) if you have provided express or implied consent. Every commercial message we send includes:

• —Clear identification of the sender (Daedalus Contracting / Carver Lloyd)
• —Our contact information including mailing address
• —A clear and simple way to unsubscribe or opt out

You may unsubscribe from marketing communications at any time. Service-related messages (such as appointment confirmations for active projects) may continue as they are transactional in nature.

We maintain records of all consent obtained, including the type of consent (express or implied), how it was obtained, the date and time, and the purposes stated at the time of consent. Unsubscribe requests are processed within 10 business days.

13. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.

14. Contact Us & Privacy Officer

Daedalus Contracting has designated a Privacy Officer who is accountable for our compliance with applicable privacy laws. If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to file a complaint about our handling of your personal information, please contact us:

You may also contact the following regulatory bodies if you believe your privacy rights have been violated:

• —Office of the Privacy Commissioner of Canada (OPC) — priv.gc.ca
• —BC Office of the Information and Privacy Commissioner (OIPC) — oipc.bc.ca
• —California Attorney General (for CCPA/CPRA complaints) — oag.ca.gov
• —Federal Communications Commission (for TCPA complaints) — fcc.gov

15. Data Breach Notification

In the event of a data breach that creates a real risk of significant harm to individuals, we will:

• —Notify affected individuals without unreasonable delay
• —Report the breach to the Office of the Privacy Commissioner of Canada and/or the BC Information and Privacy Commissioner, as required by law
• —Take immediate steps to contain the breach and mitigate harm
• —Maintain a record of all breaches, regardless of whether they meet the notification threshold

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.